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Delivery Information
Shipping information
Below is everything you need to know about delivery from Urban Optics. We keep expectations clear: most orders are made and processed within 10–14 days, and you’ll receive updates as your order progresses.
*Delivery times may vary by location, item availability and peak periods. This page is a general guide.
Delivery options
Add your exact shipping services and prices below. If you’re not sure yet, keep the labels and update later.
Standard delivery (UK)
Tracked where available
Free over £50 or £3.99
International delivery
Rates calculated at checkout
Varies
Dispatch & processing
- Most orders are made and processed within 10–14 days.
- Once dispatched, you’ll receive a confirmation email with tracking (if provided by the carrier).
- During peak periods, processing and delivery may take longer.
Need help? Contact Urban Optics.
What to expect after you order
1
Order confirmation
You’ll receive an email confirming your purchase and order number.
2
Processing
Your order is prepared for dispatch. Typical processing is 10–14 days.
3
Dispatch & tracking
When your order ships, we send a dispatch email with tracking details where available.
4
Delivery
Delivery time depends on your selected service and location.
Address tips
- Check your postcode and door number are correct.
- Use an address where someone can receive deliveries, if possible.
- If you notice a mistake, contact us quickly — changes may not be possible once processing begins.
Shipping FAQs
How long does delivery take?
Most orders are made and processed within 10–14 days. Delivery time after dispatch depends on your chosen service and location.
Do you ship internationally?
International delivery may be available. If offered, rates and options will appear at checkout based on your address.
How do I track my order?
If tracking is available for your service, we’ll send it in your dispatch confirmation email.
My order hasn’t arrived — what should I do?
First, check your dispatch email for tracking details. If you still need help, contact us via our contact page with your order number and we’ll assist.
Can I change my delivery address after ordering?
Contact us as soon as possible. If processing has already started, we may not be able to change the address.
Note: Delivery timelines may vary during busy periods. Urban Optics may update delivery options and pricing at any time.
