Supplier Pledge

Supplier pledge

How we work with suppliers

At Urban Optics, we build our range of glasses and sunglasses by working with suppliers who share our standards for integrity, consistency and customer care. This pledge explains what we expect from the partners we work with.

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*This page describes our supplier expectations and working principles. It may be updated over time.

Our supplier pledge

We don’t overcomplicate it. Our pledge focuses on the fundamentals that help us deliver a dependable experience for customers.

Honest product information

Clear descriptions, correct model details, and accurate specifications so customers know what they’re buying.

Consistent supply

Reliable availability and sensible lead times so we can set accurate expectations with our customers.

Transparent pricing

Straightforward trade pricing and no hidden costs that affect the final customer experience.

Ethical working standards

Partners who respect fair working practices and operate responsibly within their supply chain.

Responsive communication

Quick updates on availability, delays and changes—so we can keep customers informed.

Customer-first outcomes

A shared goal: fewer surprises, clear expectations, and a smooth end-to-end experience.

What this means for customers

Our supplier pledge supports the parts of shopping that matter most:

  • Clear product info and fewer surprises at checkout
  • Realistic timelines (most orders are processed within 10–14 days)
  • Better visibility on stock and availability
  • Support teams that can answer questions quickly

If you ever need help, our team is here: Contact Urban Optics.

Partnering with Urban Optics

If you’re a supplier and believe your products and processes align with our pledge, we’d love to hear from you.

Supplier enquiries View our range

Please include your website/catalogue link, lead times, and trade terms in your message.

FAQs

Do you work with UK-based suppliers only?

Not necessarily. We work with suppliers who meet our standards for transparency, reliability and customer-first communication.

Do you accept dropshipping partnerships?

We consider different partnership models, as long as they support a consistent customer experience and clear expectations.

How can suppliers get in touch?

Use our contact page and select “Supplier enquiry” in your message.


Urban Optics may update this supplier pledge as our range and partnerships evolve.